Shipping & Returns
Thank you for choosing 25k Jewelry for your jewelry needs. We aim to provide you with high-quality products and excellent service. Please review our shipping policy to understand how we handle the shipping of your orders.
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1. Processing Time: Orders are typically processed within 3-5 business days after payment confirmation. Customized or made-to-order items may require additional processing time, and you will be notified of any delays.
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2. Shipping Methods: We offer several shipping options to accommodate your needs. Our primary carriers include USPS and UPS. Shipping methods available at checkout may vary depending on your location.
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4. Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping costs at checkout before completing your purchase.
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5. Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package's progress through the carrier's website.
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6. Shipping Delays: While we strive to meet our shipping estimates, unforeseen circumstances such as weather, holidays, or carrier delays may impact delivery times. We appreciate your understanding in such situations.
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7. Shipping Address: Please ensure that your shipping address is accurate and complete. We are not responsible for items shipped to an incorrect address provided by the customer.
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8. Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure a secure delivery location or contact the carrier for assistance.
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9. Returns due to Shipping Issues: If your order is returned to us due to an incorrect address or other shipping issues, we will contact you to arrange reshipment. Additional shipping fees may apply.
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If you have any questions or concerns regarding our shipping policy, please contact our customer service team at 25kilates2024@gmail.com.
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Thank you for choosing 25k Jewelry. We really appreciate!