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Shipping & Returns

Thank you for choosing 25k Jewelry for your jewelry needs. We aim to provide you with high-quality products and excellent service. Please review our shipping policy to understand how we handle the shipping of your orders.

1. Processing Time: Orders are typically processed within 3-5 business days after payment confirmation. Customized or made-to-order items may require additional processing time, and you will be notified of any delays.

2. Shipping Methods: We offer several shipping options to accommodate your needs. Our primary carriers include USPS and UPS. Shipping methods available at checkout may vary depending on your location.

4. Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping costs at checkout before completing your purchase.

5. Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package's progress through the carrier's website.

6. Shipping Delays: While we strive to meet our shipping estimates, unforeseen circumstances such as weather, holidays, or carrier delays may impact delivery times. We appreciate your understanding in such situations.

7. Shipping Address: Please ensure that your shipping address is accurate and complete. We are not responsible for items shipped to an incorrect address provided by the customer.

8. Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure a secure delivery location or contact the carrier for assistance.

9. Returns due to Shipping Issues: If your order is returned to us due to an incorrect address or other shipping issues, we will contact you to arrange reshipment. Additional shipping fees may apply.

If you have any questions or concerns regarding our shipping policy, please contact our customer service team at 25kilates2024@gmail.com.

Thank you for choosing 25k Jewelry. We really appreciate!

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